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About Us
This web site is owned and operated by Spiral Galaxy Games Ltd, we are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Business Details: Spiral Galaxy Games Unit B Halesfield 20, Telford, TF7 4QU. United Kingdom Use the Contact Us page for specific contact details. Company Number: 06844482 VAT Number: GB979166559 EORI Number: GB979166559000 |
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Making A Purchase
Retailers / Distributors We can either set you up with an account which you can sign on to or you can email or phone us with orders. We are currently not operating any case / volume related discount meaning that you pay exactly the same price as any other customers for the same products. Note that prices will change in line with changing currency and shipping conditions and that no price is confirmed until you get an order confirmation / pro-forma from us. Please contact us for the latest price list. Bank Payment Our preferred method is to be paid via BACS and our Bank Details will be shared with you when we create your account. Card Payments We accept Visa, Mastercard and most Debit Cards. Paypal Payment via Paypal is available by sending funds to the email address: paypal@spiralgalaxygames.co.uk. Checkout as normal and select the Paypal Transfer option. Please include your order number when using this service. Cheques Cheques, in GBP only, should be made payable and sent to Spiral Galaxy Games Ltd, Unit B Halesfield 20, Telford, TF7 4QU, United Kingdom. Goods are not sent until your cheque has cleared. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. |
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Shipping And Handling
Shipping is done using our choice of Courier or Pallet company, we utilise a variety of contracts to keep charges as low as possible whilst ensuring a reasonable quality of service. Shipping costs will be included with your Pro-Forma or your Invoice as appropriate. Shipping in the UK is free above £150.00 and is subsidised to all other countries. |
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Delivery Schedule
We despatch your order promptly once the Pro-Forma has been settled or more promptly if you are an Account customer. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number or our invoice number in all correspondence. No exceptions will be permitted to this rule. |
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Back Orders
We solicit for Pre-Orders and Back-Orders (where appropriate) on a weekly basis and orders will be created once those products arrive in stock. Note that acceptance of a pre-order / back-order is no guarantee that you will get the stock you have requested as it is not uncommon that we have to allocate stock. Although we try to keep to prices as advertised you may find the price has changed due to fluctuating currency or shipping conditions. We try to minimise such variability but are unable to guarantee prices. |
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Tax Charges
If you are inside the UK then you will be charged VAT along with your order. If you are within the EU or another country we do not charge VAT / sales tax and your order will be shipped on DAP terms. We take responsibility for created the export declaration and for paying fees in the UK, you are responsible for all VAT / duties and fees levied by the courier / forwarder on arrival in your country. |
| Credit Card Security We do not store your card details, if lodged, online. |
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Reaching Us
If you need to reach us, please email us on service or call us on 01952 587482, alternatively, you can write to us at Daniel Wilkinson, Unit B Halesfield 20, Telford, TF7 4QU. If you have a complaint you can contact us via email, using complaints or by phone on 01952 587482. Once received we will contact you promptly, within 48 hours, so that we can attempt to resolve your problem. Our standard office hours are Monday to Friday, 9am to 5pm. If no one is available to answer your call please leave a message on the answerphone and we will get back to you. All calls will be charged by your telephone company at standard rates. |
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Privacy Policy
Spiral Galaxy Games Ltd are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulation (EU) 2016/679). Information, being data you enter whilst making an order or when submitting an enquiry, is obtained for two purposes only, to process any orders you have placed and to send you emails about new releases, restocks or lists of available inventory and each communication contains information about how you may unsubscribe from this service. Spiral Galaxy Games Ltd will not disclose buyers information to third parties, excluding for the purposes of payment and for delivery of an order, at any time, now or in the future. Cookies are used on this shopping site to keep track of the contents of your trolley once you have selected an item, to store delivery addresses and to store your details if you select the 'Remember Me' option. The information we hold about you will be accurate and up to date. You can check the information we hold about you by emailing us at <a href="mailto:paul@spiralgalaxygames.co.uk?Subject=Data&Privacy" target="_top">Privacy</a>. If you have any questions or comments about privacy you should email us at <a href="mailto:paul@spiralgalaxygames.co.uk?Subject=Data&Privacy" target="_top">Privacy</a>; These will be dealt with by Paul Bryant, within 5 working days.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy We do not operate a sale or return policy for any product ordered from us. |
| Remittance Terms If you are a Retailer or Distributor with an account then your Invoice is due 30 days after issue. Note that Spiral Galaxy Games reserves the right to charge you 2.5% per month on overdue invoices and we will review whether you should be put back onto Proforma terms as a result. |
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